Patient Care
What does it mean to be a patient at Southern Tier Family Dentistry? Along with quality care and personal customer service, our patients also enjoy complete dental care and several financial and insurance options.
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Common Questions
How often should I see a dentist?
The American Dental Association (ADA) guidelines recommend visiting a dentist at least twice a year for a check-up and professional cleaning. Our office also recommends a minimum of two visits per year.
What should I expect during my appointment?
One of our staff members will compile your medical and dental history during your first visit. We will then examine your teeth and gums, screen you for oral cancer, make X-rays of your teeth as needed and complete a TMJ (temporomandibular or jaw joint) exam. After we review your dental profile, we will discuss a diagnosis with you. If treatment such as a root canal (endodontics), braces (orthodontics) or oral surgery is needed, we will plan to treat you in our office or refer you to a specialist. We will discuss your options for treatment and fee payment and help you determine the best plan to fit your needs.
During regular follow-up visits, we will examine your teeth and gums, screen you for oral cancer, clean your teeth and make plans for treatment, as needed. We will discuss any pain or problems you may be experiencing and answer any questions you may have.
What does painless dentistry mean?
Painless dentistry is a means of ensuring your total experience in our office is as stress-free and pain-free as possible. We will discuss treatment options that may require no local anesthetic and whenever possible, alleviate pain by the means most comfortable to you.
What if I have a dental emergency?
Please call our office as soon as you determine that you have a dental emergency. We will be glad to work you into our schedule if you have a dental emergency during regular business hours. After hours, over the weekend and during holidays, please call our office for the doctor’s emergency contact number.
What types of payments are accepted?
We accept payment by cash, check, Visa, Mastercard and Discover. We also participate in CareCredit, a healthcare financing option for out-of-the-pocket expenses. Additionally, as a courtesy, we will submit all insurance claims for you. Since we are not a preferred provider, you will be responsible for the balance of what your insurance does not cover. If you have any concerns, please ask. Our staff will explain all your options and work to accommodate your needs.
Do you offer payment plans?
We do not offer payment plans directly through the office, though we do participate with Care Credit which gives patients a 6 month 0% financing option.
